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Young Experts

Margaret Nyaruai Njeri

Margaret Nyaruai Njeri

YEP period 2022 - 2022, batch WWX3

Young Expert at WaterWorX - Kenya

YEP Role

My main role as a Sales & Customer Care Superintendent is service management which seeks to measure and improve the level of customer satisfaction and experience. I am also in charge of stakeholder engagement through marketing and communication which has enabled ease the implementation of projects in Naivasha. In addition to this, I also handle transportation in the Sanitation Value Chain.

Skills

  • Data Analysis
  • Proposal development
  • Budget preparation
  • Development of management information systems
  • Basic access database skills
  • Advanced Excel database skills
  • Development of data collection tools

Background

  • Nationality: Kenyan
  • Education:
    • BSc Applied Mathematics, Dip. Project Management

Experience before YEP

  • Low Income Area Supervisor at NAIVAWASCO
  • Data Analyst at NAIVAWASCO
  • Sales & Customer Care at NAIVAWASCO
Email LinkedIn
Tailor-made
Organisation: WaterWorX
Young Experts