Margaret Nyaruai Njeri
YEP period 2022 - 2024, batch WWX3
Young Expert at WaterWorX - KenyaYEP Role
My main role as a Sales & Customer Care Superintendent is service management which seeks to measure and improve the level of customer satisfaction and experience. I am also in charge of stakeholder engagement through marketing and communication which has enabled ease the implementation of projects in Naivasha. In addition to this, I also handle transportation in the Sanitation Value Chain.
Skills
- Data Analysis
- Proposal development
- Budget preparation
- Development of management information systems
- Basic access database skills
- Advanced Excel database skills
- Development of data collection tools
Background
- Nationality: Kenyan
- Education:
- BSc Applied Mathematics, Dip. Project Management
Experience before YEP
- Low Income Area Supervisor at NAIVAWASCO
- Data Analyst at NAIVAWASCO
- Sales & Customer Care at NAIVAWASCO
Young Experts