Irene Pecku

YEP period 2022 - 2024, batch WWX3

YEP Role

As a Young Expert working with the Low Income Customer Support Department (LICSD) of my company, I am responsible for data capturing to set up a database for the design/specifications of projects. Also, to better understand the designing and implementation of small-scale network expansions, I support water distribution Short-Term Expert (STE) which assist in the data capturing processes.

Skills

• Stakeholder engagement
• Result driven
• Excellent organisation skills
• Affable
• Effective water management
• Self-motivated
• Excellent decision-making skills
• Proficiency in MS Office
• Teamwork
• Networking

Background

• Nationality: Ghanaiain
• Education:
  • EMBA Human Resource Management at University of Ghana, Legon (2013-2015)
  • BSc Port and Shipping Administration at Regional Maritime University, Tema (2007 – 2011)
  • Diploma Hotel, Restaurant and Tourism Management School of Hotel Management and Restaurant Keeping, Trade Fair (2002 – 2003)
  • Strengthening Policy Dialogue – the Role of Governments, Interest Organisations and Civil Society (CSO) at INKA Consult, DANIDA Fellowship Center (Nov-Dec 2021)

Experience before YEP

The tasks I performed include playing a leading role in some of these activities:

• Training water vendors and institutions on water management, meter reading and calculation of bills.
• Forming and training of water user associations.
• Organising educational and promotional durbars at in various Low Income Urban Communities (LIUC’s).
• Undertaking Customer Satisfaction Tracking Surveys.
• Data management and analysis on profiled customers.
• Inception and progress meetings with GWCL districts, municipals and community leaders.
• Participating in monthly review and work planning meetings.
• Registration and processing forms for account creation of customers at district offices.